Shipping

STANDARD DELIVERY – UK Orders Only

•             All items are made to order, and take 1-3 days for them to be dispatched.

•             This takes approximately 2-5 working days to be delivered from date of shipping.

•             To ensure secure and undamaged delivery of your order, our delivery company will won’t be able to leave your order “hidden” at the address. However, they may choose to leave this with a neighbor.

•             Re-deliveries can be made for all week days.

•             Unfortunately we cannot guarantee a specific delivery date for Standard Delivery orders.

•             If you require your order to arrive on or by a particular date, we recommend that you contact us before making the order .

•             At busier times of the year (eg. Christmas) parcel delivery services can slow down and it may take longer time to arrive.

 IMPORTANT!

•             We will send out your parcel to the delivery address provided with your order.

•             An automated email will be sent out to you to inform you that your order has been received and is being processed. Please allow 3 working days after this email before requesting to track your parcel.

•             A different delivery address to your billing address can be given at the checkout.

•             We will not be held responsible for parcels that are delayed, lost or unable to be delivered, due to the incorrect address being given. In these circumstances no refund will be given on missing parcels until the items are returned to us.

•             Our clothing is personalised and made after each order, sometimes it may take longer to process the order, so please allow 1-3 days for dispatch. If an unexpected situation arises we will inform the customer via email (provided at check out) about your order.

•             Items returned to us undelivered will incur a re-delivery charge payable in advance of re-delivery.

•             Our working days are Monday to Friday excluding UK public holidays.

•             All items are delivered by post; unfortunately it is not possible for you to collect your item.

•             Please check your email in the days following your order in case we need to contact you to confirm your address details or make any amendments to your order etc.

•             For international delivery please contact us before placing the order. The shipping charges for your order will be calculated according to the weight of the package and its destination.

PERSONALISED ITEMS

•             Custom Printed items must be paid for in advance, and are non-returnable.

•             Because all of our Clothing range is produced on special customer request, they are exempt from the right of withdrawal (replacement).

•             The law exempts products produced on “special request” from the right of withdrawal. This means, if you do not like one of our products or if it does not fit, you cannot return it.

•             Face coverings/Face Masks cannot be returned.

ANY QUESTIONS OR NEED MORE INFORMATION

Let us know! Feel free to contact us

With Love,

Team By Maya